Employee Benefits

For more information

Linda Johnson (HR-Benefits Coordinator)
Detyens Medical Center building
(843)747-3194 (fax)

401k Retirement Plan

American Pensions
2430 Mall Drive, Suite 360
Charleston, SC 29406

1(888)321-401k (toll free)

Medical Insurance
Contact for plan providers, correspondence, claims, & questions:
Cigna-Open Access Plus- Multiplan
PO Box 182223 Chattanooga, TN 37422-7223

Your Network Provider must call  the 1-800-244-6224  number to pre-certify inpatient admissions (See Plan Document).  Failure to do so may affect benefits.  In an Emergency seek care immediately, then call your primary care doctor as soon as possible.

You can also find the above information on the back of your medical card.

Cigna websitewww.cigna.com

  • View plan providers
  • View the status of your claim
  • View the status of your deductable and out-of-pocket maximums
  • Order I.D. cards
  • View and electronic version of your summary plan description

Contact for Prescriptions (correspondence, claims, & questions):
RXBIN017010 RXPCN02150000 MULTIPLAN 1-800*244-6224

Notice of Privacy Practices

Dental Insurance
Delta Dental of Missouri
PO Box 8690
St. Louis, MO 63126
1(800)335-8266 (toll free)
Vision Insurance
Vision Insurance
Cigna Vision Insurance 1-877-478-7557
Claims to: PO Box 992561 Sacramento, CA 95899-7561
Voluntary Short Term/Long Term Disability & Life Insurance

Lincoln Financial Group
For real time employee information and benefit administration

Customer Service Contact Center:  1-800-423-2765 
Press option 1 for claims.  Press option 2 for administration and other questions.
We are available Monday-Thursday 7-7 CST and Friday 7-5 CST

Email us at: 
claims@lfg.com – for claims
clientservices@lfg.com – for administration and other questions
disabilityclaims@lfg.com – for submitting disability claims

To File a STD or LTD claim by phone:
Contact the call center at:  1-866-783-2255

There will be further steps to be completed once the initial phone contact has been made. Your doctor will need to provide an attending physicians statement to complete the process for approval.  The call center may fax the forms to your physician. Have your doctors contact information ready to provide to the call center.

Customer Service is our mission – one of our products – delivered to you in real-time, every time any way you want it.   We believe to deliver the best customer service experience in the insurance industry, we have to hold ourselves to the highest possible standards. We believe customer service is proactive… it happens before anything goes wrong.

Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates.


1670 Drydock Avenue
Building 236, Suite 200
North Charleston, SC 29405-2121 USA

Phone: 843-308-8000
Fax:  843-308-8059
E-mail: drydock@detyens.com