Linda Johnson (HR-Benefits Coordinator)
Detyens Medical Center building
(843)747-3194 (fax)

American Pensions
2430 Mall Drive, Suite 360
Charleston, SC 29406

1(888)321-401k (toll free)

Contact for plan providers, correspondence, claims, & questions:
Cigna-Open Access Plus- Multiplan 
PO Box 182223 Chattanooga, TN 37422-7223 

Your Network Provider must call  the 1-800-244-6224  number to pre-certify inpatient admissions (See Plan Document).  Failure to do so may affect benefits.  In an Emergency seek care immediately, then call your primary care doctor as soon as possible.

You can also find the above information on the back of your medical card.

Cigna website:

  • View plan providers
  • View the status of your claim
  • View the status of your deductable and out-of-pocket maximums
  • Order I.D. cards
  • View and electronic version of your summary plan description


Contact for Prescriptions (correspondence, claims, & questions):
RXBIN017010 RXPCN02150000 MULTIPLAN 1-800*244-6224

Notice of Privacy Practices
Click here to download the document

Delta Dental of Missouri
PO Box 8690
St. Louis, MO 63126
1(800)335-8266 (toll free)

Vision Insurance
Cigna Vision Insurance 1-877-478-7557 
Claims to: PO Box 992561 Sacramento, CA 95899-7561 

Lincoln Financial Group
For real time employee information and benefit administration

Customer Service Contact Center:  1-800-423-2765
Press option 1 for claims.  Press option 2 for administration and other questions.
We are available Monday-Thursday 7-7 CST and Friday 7-5 CST

Email us at: – for claims – for administration and other questions – for submitting disability claims

To File a STD or LTD claim by phone:
Contact the call center at:  1-866-783-2255

There will be further steps to be completed once the initial phone contact has been made. Your doctor will need to provide an attending physicians statement to complete the process for approval.  The call center may fax the forms to your physician. Have your doctors contact information ready to provide to the call center. 

Customer Service is our mission – one of our products – delivered to you in real-time, every time any way you want it.   We believe to deliver the best customer service experience in the insurance industry, we have to hold ourselves to the highest possible standards. We believe customer service is proactive… it happens before anything goes wrong.

Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates.

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